Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTPRO501 Mapping and Delivery Guide
Develop training, marketing and sales resources for telecommunications products

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTPRO501 - Develop training, marketing and sales resources for telecommunications products
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop documentation and training material, providing product-specific technical information resources for use by technical, sales and training personnel within an organisation.It applies to individuals with responsibilities for professional development on product-specific material who may be technical or semi-technical staff involved in sales and marketing of new and emerging technologies in next generation networks (NGN). The training resources, including web resources, are likely to be for new products using emerging technologies, supplied by the service provider.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications ‒ product skills and advice field of work and include access to:

a workplace where technical information may be developed and distributed to technical, sales and training staff

relevant product technical information, databases, legislative requirements and other site and project related documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare information and formats for training, marketing and sales resources
  • Identify target audience, product type, resources type, format and purpose to be developed
  • Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources
  • Research range of formats for resources and materials to meet requirements of identified audience
  • Determine specifications for resource material and confirm with client for approval
       
Element: Develop resources and obtain approvals
  • Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers
  • Check that resources are for latest product available for sales and marketing
  • Produce clear and accurate training manuals and user guides
  • Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals
       
Element: Monitor distribution and maintenance of resources
  • Develop schedule for distribution of resources consistent with product or facility release and list of users
  • Seek feedback on content and presentation from users and make improvements as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare information and formats for training, marketing and sales resources

1.1 Identify target audience, product type, resources type, format and purpose to be developed

1.2 Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources

1.3 Research range of formats for resources and materials to meet requirements of identified audience

1.4 Determine specifications for resource material and confirm with client for approval

2. Develop resources and obtain approvals

2.1 Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers

2.2 Check that resources are for latest product available for sales and marketing

2.3 Produce clear and accurate training manuals and user guides

2.4 Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals

3. Monitor distribution and maintenance of resources

3.1 Develop schedule for distribution of resources consistent with product or facility release and list of users

3.2 Seek feedback on content and presentation from users and make improvements as required

Evidence of the ability to:

interpret and use equipment and system manuals, specifications, relevant enterprise policy and documentation

develop product training, marketing and sales resources for different knowledge and skill levels and applications

evaluate web based training, marketing and sales resources

implement improvements based on feedback

provide a range of resource types, including print based and web based.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate common client telecommunications applications and related equipment

investigate work health and safety (WHS) and regulatory requirements relevant to training and marketing

investigate and compare specific product knowledge and reference documents relevant to products for inclusion in appropriate resources

define relevant technical terminology

outline the steps in the process of developing product resources.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare information and formats for training, marketing and sales resources

1.1 Identify target audience, product type, resources type, format and purpose to be developed

1.2 Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources

1.3 Research range of formats for resources and materials to meet requirements of identified audience

1.4 Determine specifications for resource material and confirm with client for approval

2. Develop resources and obtain approvals

2.1 Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers

2.2 Check that resources are for latest product available for sales and marketing

2.3 Produce clear and accurate training manuals and user guides

2.4 Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals

3. Monitor distribution and maintenance of resources

3.1 Develop schedule for distribution of resources consistent with product or facility release and list of users

3.2 Seek feedback on content and presentation from users and make improvements as required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify target audience, product type, resources type, format and purpose to be developed 
Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources 
Research range of formats for resources and materials to meet requirements of identified audience 
Determine specifications for resource material and confirm with client for approval 
Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers 
Check that resources are for latest product available for sales and marketing 
Produce clear and accurate training manuals and user guides 
Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals 
Develop schedule for distribution of resources consistent with product or facility release and list of users 
Seek feedback on content and presentation from users and make improvements as required 

Forms

Assessment Cover Sheet

ICTPRO501 - Develop training, marketing and sales resources for telecommunications products
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Date:

Assessment Record Sheet

ICTPRO501 - Develop training, marketing and sales resources for telecommunications products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: